Shipping and Return Policy
Returns/Policy
At Souq Al-Hikayat, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, you may return it under the following conditions:
Return Eligibility:
- Items must be returned within 7 days of the delivery date.
- Items must be in their original, unused, and unaltered condition with original packaging.
- Sale items and digital products (such as downloadable worksheets) are non-returnable.
Return Process:
- To initiate a return, contact us at with your order details, Please contact us by submitting the form on our Contact Us page.
- Once approved, we will provide instructions on where to send your package.
- Customers are responsible for return shipping costs.
Refunds:
- Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Original shipping fees are non-refundable.
- Returns that do not meet our policy may be sent back to the original shipping address at our discretion.
Shipping Policy
Processing & Delivery Times:
- Processing Time: Orders are processed within 1–3 business days.
- Delivery Time varies based on the shipping method selected at checkout.
- USA Shipping: Shipping is available only for U.S. customers (5–8 business days).
- International Shipping: We do not currently offer international shipping, but we are working on expanding our options.
Shipping Costs:
- Shipping to the USA will be calculated at checkout.
For any questions regarding our Shipping & Return Policy, Please contact us by submitting the form on our Contact Us page.