Shipping and Return Policy

Returns/Policy

At Souq Al-Hikayat, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, you may return it under the following conditions:

Return Eligibility:

  • Items must be returned within 7 days of the delivery date.
  • Items must be in their original, unused, and unaltered condition with original packaging.
  • Sale items and digital products (such as downloadable worksheets) are non-returnable.

Return Process:

  1. To initiate a return, contact us at with your order details, Please contact us by submitting the form on our Contact Us page.
  2. Once approved, we will provide instructions on where to send your package.
  3. Customers are responsible for return shipping costs.

Refunds:

  • Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days to your original payment method.
  • Original shipping fees are non-refundable.
  • Returns that do not meet our policy may be sent back to the original shipping address at our discretion.

Shipping Policy

Processing & Delivery Times:

  • Processing Time: Orders are processed within 1–3 business days.
  • Delivery Time varies based on the shipping method selected at checkout.
  • USA Shipping: Shipping is available only for U.S. customers (5–8 business days).
  • International Shipping: We do not currently offer international shipping, but we are working on expanding our options.

Shipping Costs:

  • Shipping to the USA will be calculated at checkout.

For any questions regarding our Shipping & Return Policy, Please contact us by submitting the form on our Contact Us page.